Refund & Cancellation Policy

Website: Luxurykart
URL: https://luxurykart.site

At Luxurykart, we value our customers and aim to provide a smooth shopping experience. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Order Cancellation

Orders can be cancelled before they are shipped
Once the order has been shipped, cancellation requests will not be accepted
To cancel an order, please contact our customer support immediately through luxurykart.site

2. Refund Eligibility

Refunds are applicable only under the following conditions:

The product received is damaged
The product is defective
You received an incorrect product

⚠️ An unboxing video is mandatory for all refund or replacement requests.
Requests without an unboxing video will not be accepted.

3. Refund Request Timeline

Refund or replacement requests must be raised within 7 days of delivery
Requests made after this period will not be considered

4. Refund Process

Once your request is approved, the product may be required to be returned for inspection
Refunds will be processed only after successful quality verification
Approved refunds will be credited to the original payment method

5. Refund Timeline

Refunds are usually processed within 5–10 business days after approval
The actual credit time may vary depending on your bank or payment provider

6. Non-Refundable Items

Refunds will not be issued for:

Used or worn products
Products returned without original packaging or tags
Requests raised without an unboxing video
Requests due to personal preference or change of mind

7. Replacement Policy

Replacements are available only for damaged, defective, or incorrect items
Replacement shipments are subject to product availability

8. Policy Updates

Luxurykart reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Customers are encouraged to review this page periodically.